Privacy Policy

1. Our Commitment to Your Privacy

Ten X Development (TxD), a subsidiary of TVO Co Ltd, Japan, is an AI-native technology company. Trust is the foundation of our business, and that begins with respecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, protect, and manage your data in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines.

This policy applies to data collected through our website, our SaaS products (SIGE.chat, TALA), our consulting services, and our AI education programs.

2. Information We Collect

We collect personal information that is necessary to provide and improve our services, correspond with you, and operate our business.

• Information You Provide Directly: This includes information you submit through inquiry forms, when creating an account for our SaaS products, registering for our workshops, or applying for a job. This may include your name, email address, contact number, company name, and job title.
• Information Collected Through Our Services: When you use our SaaS products like SIGE.chat or TALA, we may process data you input into these systems on your behalf. We act as a data processor for this information and you, our customer, act as the data controller.
• Information We Collect Automatically: Like most websites, we may collect technical information such as your IP address, browser type, and usage data through cookies to help us improve our website experience.

3. How We Use Your Information

We are committed to using your personal information responsibly and only for the following purposes:

• To Provide Our Services: To operate and maintain your SaaS accounts, deliver consulting services, and manage your participation in our AI workshops.
• To Respond to Inquiries: To address your questions about our products, services, or job opportunities.
• For Recruitment Purposes: To manage the entire recruitment process, from application to hiring and onboarding, as well as for subsequent HR management.
• For Communication: To send you important updates, security alerts, and administrative messages. With your consent, we may also send you newsletters or marketing communications about our products and events, which you can opt-out of at any time.
• To Improve Our Offerings: To analyze usage trends and feedback to enhance our website, products, and services.

4. Data Sharing and Disclosure

We will not provide your personal information to third parties without your express consent, except in the following circumstances:

• Parent Company: We may share information with our parent company, TVO Co Ltd, for operational, security, and reporting purposes.
• Third-Party Service Providers: We may engage trusted third-party companies or individuals (including those located in foreign countries) to perform services on our behalf, such as cloud hosting, database management, and payment processing. These vendors are contractually obligated to safeguard your data and are not permitted to use it for any other purpose.
• Legal Compliance: We may disclose your information if required by law, regulation, or a valid legal process.

5. Data Security and Retention

We implement robust technical, physical, and administrative security measures to protect your personal information from unauthorized access, use, or disclosure. We will retain your personal data only for as long as is necessary to fulfill the purposes outlined in this policy, after which it will be promptly and securely disposed of.

6. Your Rights as a Data Subject

In accordance with the Data Privacy Act of 2012, you have the right to:

• Be Informed about the collection and processing of your personal data.
• Access the personal data we hold about you.
• Object to the processing of your personal data.
• Rectify any inaccuracies or errors in your personal data.
• Erasure or Blocking of your personal data from our systems.
• Lodge a Complaint with the National Privacy Commission if you feel your rights have been violated.

To exercise any of these rights, or if you have any questions or complaints regarding our privacy practices, please contact our Data Protection Officer at the address below.